Frequently Asked Questions
Here you can find frequently asked questions and answers about the ALBERTINA Online Shop.
Please do not hesitate to contact us if you are unable to find an answer to your question. We are happy to assist you.
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Questions on the online-tickets from ALBERTINA
You will receive your invoice shortly after you receive your confirmation. If you do not receive an invoice, please also contact email@example.com.
If you do not print out your ticket, simply bring your smartphone or tablet PC with the email we sent you when you visit the museum. Please ensure that your smartphone or tablet PC battery is sufficiently charged.
Senior citizens, children under 19, young adults from 19 to 26 and visitors with special needs who have obtained a discounted ticket must present a valid ID in addition to their ticket, proving they are eligible for the discount.
Tickets to the ALBERTINA MODERN entitle you to visit all of the open exhibitions at the location (Karlsplatz 5).
Tickets to the ALBERTINA & ALBERTINA MODERN entitle you to one-time entry into the ALBERTINA and ALBERTINA MODERN. You may visit the museums on different days as long as your visits fall within the validity period printed on the ticket.
However, please observe the special opening times, which can be found at www.albertina.at.
Moreover, particularly for conservation reasons, locations, individual exhibitions or exhibition rooms may be closed when special events are held or large numbers of visitors are expected.
Tickets that are valid for a specific period may only be redeemed during the period indicated on the ticket.
You must provide your personal data when placing your order for invoicing purposes.
Currently, no specific time (date, time) can be selected for your museum visit. Please note, that due to the current Covid measurements (20m² per person), even with an online ticket, there might be waiting times in front of the building.
General questions concerning the ALBERTINA Online Shop
Following order confirmation, you will receive a tracking link that will allow you to check on the status of your delivery.
You can use the right to revocation as a guide.